All CAINTÉ pieces come with a Lifetime Guarantee. This entitles you to a one-time replacement of your piece if you should you experience any manufacturing defects. This includes defective bails, defective clasps or stone faults.
This guarantee is voided under intentional breakage, water damage or fading due to wear.
Please note, we can only offer replacements of the exact same item that is damaged, we cannot replace it for another item of the same or different value. To request a replacement for a faulty item or for more details on the Lifetime Guarantee, please email email@example.com