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We completely get it, we change our minds too!

Write us an email and we will analyze each case. Some orders are in pre-order and we cannot cancel them.

CAINTÈ offers a 2-Year warranty on watches purchased directly on our webshop.

The warranty covers manufacturing defects due to faulty material or workmanship only on the watch components itself (movement, case, bracelet or strap, hands and indexes) under normal condition of use.

Other components or areas not included in the above will not be covered by this warranty.

We offer 30 days return/exchange. We are extending the period for gifts so that it applies from the day the gift is given :)

We do everything to make sure our customers love our products, but if you need to return an order or exchange it, we are happy to help. Contact us by clicking here

CAINTÈ wants to deliver the highest standard / quality of jewellery.

We offer lifetime guarantee on all our jewelery. If your product is damaged, fades or does not work under normal use, the warranty gives you the right to a one-time replacement of the jewelry for free - all we ask is that you cover the shipping costs, that's all!

Please note that we can only offer a replacement for the exact same item that is damaged, we can not replace it with another piece of jewelry of the same or different value. If you want to request a replacement for a defective piece of jewelery or for more details about the lifetime guarantee, you can send an e-mail to info@cainte.com

*Lifetime warranty does not replace lost/stolen jewelry, intentional breakage, small scratches from everyday use, faded coating or on our CAINTÉ watches.

Christmas gifts can be returned/exchanged up to 30 days after the 24th December.

We do not cover additional expenses related with duties & taxes outside EU.

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